Our escape games have been meticulously planned for your best experience. We strongly urge participants not to use any tools which are not designed for the games. These will spoil your real escape experience as they do not flow with the game's plot.
Please do not exert brute force on our objects. Our games have been designed in a way they do not require much strength. If you run into an obstacle, we encourage you to think out of the box, because no idea is too crazy in our rooms!
Everyone loves a good game and nothing destroys the experience like spoilers. We urge participants to keep game details private and confidential to maintain an equal escape game experience among players.
LOST Canada reserves the right to conduct security checks and the rights to terminate the game at any point in time if participants are found not abiding to our rules and regulations. There will be no refunds on payment made.
Frequently asked questions
Q: ARE THERE ANY PREPARATIONS REQUIRED PRIOR TO THE GAME?
A: Bring yourself and your friends over. There are no specific dress code so come dressed comfortably! To maintain optimum game experience, personal belongings such as mobile phones are not permitted into our rooms. There will be free lockers provided to stow your belongings.
Q: WHY ARE MOBILE PHONES AND CAMERAS NOT ALLOWED INTO THE GAMES?
A: For your own safety, participants are required to leave all personal belongings in the free lockers provided. This will also maintain an equal game experience across all game participants
Q: HOW LONG IS THE DURATION OF THE GAME?
A: In each game session, players will have 45 minutes to escape from a room, excluding game introduction. To maximize the gaming experience, we strongly recommend participants to arrive at least 15 minutes earlier prior to the start of the game.
Q: WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
A: We accept cash, debit card payment and credit cards.
Q: CAN I TAKE ON THE SAME ROOM AGAIN?
A: Absolutely, we welcome participants to do so.